Hansgrohe Raindance hand showers

FAQ: Your questions – our answers

Online lexicon of frequently asked questions

Technology has its downsides. Operating instructions have their limits. Although Hansgrohe takes great care that everything is worded in a manner that is easy to understand and functions without problems, queries still sometimes crop up. Are you having problems installing a mixer or removing lime-scale on a shower? So that you can find help as quickly as possible, we have merged frequently asked questions with our tips. Simply select the category that you need and the topic that you want to find out more about.

Do you have any further questions? If so, feel free to contact us any time via our technical service.

Waste systems

Which drain is recommended for an XXL shower system?

The RainDrain XXL drainage system (item no. 60067000) is recommended for a large overhead shower, for instance. Drain performance is 51 litres/minute, in accordance with DIN EN 274.

Accessories

Lotion dispenser does not dispense lotion any more. What can I do?

If you have not used the dispenser for a while, the lotion may have dried out and gone hard in the pump. Clean the lotion dispenser pump by soaking in hot water and rinse out afterwards.

How can you uninstall the fittings from the Axor collections Axor Terrano, Axor Carlton, Axor Citterio, Axor Citterio M, Axor Montreux, Axor Uno² or Axor Uno?

The fittings from the Axor lines Axor Terrano, Axor Carlton, Axor Citterio, Axor Citterio M, Axor Montreux, Axor Uno or Axor Uno² can be uninstalled by pushing a pin through the hole using a thin object, e.g. an allen key (SW 2), while simultaneously pulling the holding part forwards.

Mixers

Electronic mixer: How can I activate the mixer cleaning mode without triggering the sensor so that the wash basin can be cleaned, for example?
Activation of the cleaning mode is described in the installation manual, which is enclosed with the product or can be downloaded from the electronic spare parts catalogue.
The pivot shaft of the kitchen mixer is leaky. What could be the cause of this?

The mixer's pivot shaft seals are soiled or damaged. The necessary assembly steps for replacing the seals can be found in the appropriate installation manual for the spare part. Make sure that the lip seals of the seal set are not too heavily greased.

I can only get a low water flow from the kitchen mixer with pull-out shower / pull-out spout. What can I do?

Between the pull-out hose and pull-out shower there is a little filter screen, pushed into the pull-out hose connection fitting. Remove this using a sharp object, clean it and put it back in.

Kitchen mixer: The two jet types converge on the pull-out shower. How can I solve this problem?

Replace the pull-out. This cannot be repaired by customers.
You will find the correct spare parts number for the pull-out shower in the enclosed installation manual.

Kitchen mixer: Time and again there is slight leakage of water or blistering around the handle lever of the AX Starck kitchen mixer 10820XX0. How can I remedy this?
It's quite likely that this is merely water which collects around the handle lever when the mixer is operated with wet hands. This expands and appears as blistering, particularly when drawing hot water. Remove the excess water from the gap, ideally using a cotton cloth.
The swivel spout on the kitchen mixer leaks. What can I do?

If water leaks in the lower region once the mixer is opened, the seals must be replaced in order to properly seal the swivel spout. Follow the instructions in the particular installation manual supplied for your model when replacing the seals. You can also call these up in the spare parts catalogue.

Kitchen mixer: How can I move the Variarc sink unit mixer with pull-out shower if I need to open the window?

Hold the mixer’s base set (NB: not the spout!), pull it upwards, and lay the mixer down sideways on the worktop (on a cloth or similar).

How does the HG PuraVida 15805XX0 electronic kitchen mixer work?

This video demonstrates how the mixer works.

Mixer ball technology: When servicing the mixer ball system, does the control ball need to be changed as well?
It is not necessary to change the stainless steel control ball. Any deposits can be removed from the ball easily, e.g. using a plastic cleaning fleece.
The mixer for an open water heater drips during the heating process. What can I do?

Dripping water escapes via the spout so as to ensure that no excess pressure develops in the open water heater during the heating process. This is physically necessary. It is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.

Only a small amount of water is flowing through the basin mixer. What can I do?

A dirty aerator can cause low flow performance. This video describes in detail how to clean the aerator

Can I manipulate the exit angle of a Hansgrohe basin mixer's water jet?

Hansgrohe offers the option of a swivelling standard aerator (item no.: 95400000) with M24x1 outer thread. With this, the water jet can be adjusted by approx. 8° all around. This video demonstrates how to replace the existing aerator with this one and how it works.

Purchasing Hansgrohe products

Is there somewhere I can test the products without obligation?

In the Hansgrohe Aquademie we show you a cross-section of our current products and collections from the Hansgrohe and Axor brands. In the Showerworld you can take advantage of the opportunity to test out the Hansgrohe shower experience for yourself and have lots of fun doing so. Find out where you can test and experience Hansgrohe products in your area or anywhere else here.

Where can I buy Hansgrohe products?

You can obtain our products directly via your local dealer. There is no factory outlet.

Where can I get brochures?

You can download brochures on Hansgrohe products directly via our homepage or request them using the brochure request form.

What do Hansgrohe products cost?

You can obtain Hansgrohe products directly via your local dealer. You will also be able to find out information on prices there.

How long can I buy spare parts for, after an item has been discontinued?

We guarantee the availability of spare parts for ten years after the product in question has been discontinued.

Showers, shower supports and shower sets

How do I install a wall bar in a corner?

 This video demonstrates the assembly steps for a corner mounting set.

Tile compensation: What is the purpose of the longish plastic disk that is included in the shower sets?
Not all bathrooms are fully tiled. As a result, in some cases it is necessary to offset the tile thickness. For bathrooms that are not fully tiled, the tile thickness can be offset with the tile compensation disk. The disk can be stacked if necessary.
Recently, only a small amount of water has been coming out of the hand shower. What can I do?

A dirty sealing screen can cause low flow performance. This video describes how to clean the sealing screen. The shower itself may also be calcified. This video demonstrates the correct procedure for descaling the shower.

Where should I install the holder for the hand shower for the bath tub?

The hand shower should be installed so that it can be reached without any problem. You should be able to wash your hair while sitting, without having to hold the hand shower.

Can the riser pipe for the showerpipes be shortened?

Depending on the model, riser pipes can be adapted on request to suit the room layout and shortened if necessary. In principle, round riser pipes can be shortened. You will find more information in the corresponding installation manual. Rectangular riser pipes come in various lengths. You will find the appropriate spare parts numbers for your products in the spare parts catalogue.

How should a sealing screen be installed between shower hose and hand shower?

Sealing screens, which are included with each hand shower, cannot be replaced by normal seals. Otherwise dirt, which is filtered out in the filter screen, gets washed into the mechanics of the shower. This leads to the QuickClean cleaning function breaking down or the sprays becoming clogged.

Can the replacement Unica`D slide be installed even if you have an older wall bar?
Generally speaking, the replacement slide can be used with all Unica`D wall bars.

Shower systems

I would like to install a showerpipe, but the bathroom is not fully tiled. Is there a solution for this?

You can get a tile compensation shim for showerpipes, and this gives 7 mm adjustment. You can get the appropriate item number from the relevant installation manual.

Guarantee

Does the manufacturer's guarantee for the product become null and void if service parts are replaced?
One of the prerequisites for the retention of our Conditions of Guarantee is professional installation of the product. When replacing spare parts, this professional handling is described in the service instructions. You will find further information about this in our Conditions of Guarantee.
How long is the guarantee period for Hansgrohe products?

In principle, the buyer of a product has a guarantee claim against the seller for a certain duration. Since Hansgrohe distributes its products to its customers exclusively via the 3-stage distribution channel, i.e. via wholesale trade and specialist dealership, this means the customer has a guarantee claim primarily against the specialist dealership, i.e. against the seller, but not against the manufacturer. In case of any guarantee claims, please contact the outlet where you purchased your product.

Whom should I contact if I have complaints?

Hansgrohe distributes its products to its customers exclusively via wholesale trade and specialist dealership (the so-called three-stage distribution channel). Therefore, this means the customer has a guarantee claim primarily against the specialist dealership / seller, but not against the manufacturer. In case of any complaints, please contact the outlet where you purchased your product.

Does Hansgrohe offer a guarantee voluntarily in addition to the legal guarantee?

Top quality is a fundamental component of Hansgrohe's company philosophy. We therefore offer consumers a voluntary manufacturer's guarantee of five years on our products. You can find the prerequisites and details of this guarantee in the Conditions of Guarantee

Cleaning and care

How do I clean and remove limescale from my Hansgrohe products correctly?

We have compiled concise instructions on maintaining the sheen and function of Hansgrohe products over the long term: to the cleaning recommendations.
As a general rule:

  • Do not use any cleaning agents containing hydrochloric acid, formic acid, chlorine bleach or acetic acid, as these can cause significant damage
  • Do not use any abrasive cleaning tools or devices such as unsuitable scouring agents or sponge scourers
  • Clean using the prescribed cleaning agent dosage and with a maximum exposure time of 10 min.
  • When spray cleaning, never spray the cleaning solution onto the Hansgrohe products; instead, spray onto the cleaning cloth
  • After cleaning, rinse sufficiently with clean water

Can you put a complete overhead shower in the dishwasher?
The plastic parts of the shower are not designed for the high temperatures in the dishwasher's drying program. Only the metal spray disc is suitable for this. The precise procedure is illustrated in the enclosed installation manual.

Thermostats and valves

The handle of the shut-off/diverter valve on the thermostat is stiff. How can I solve this problem?

Stiff movement could be due to a number of causes. For example, deposits on the sealing surfaces can cause stiff movement. Please replace the component in accordance with the enclosed installation manual. You can find more information in our electronic spare parts catalogue.

The button for the thermostat handle safety lock is jammed. How can I remedy this?
It's likely that the button is merely calcified or the spring is defective. Clean the spring and button and grease them lightly. If necessary, the components must be replaced. You will find the spare parts numbers in the installation manual or in the online spare parts catalogue.
Following installation of the ShowerSelect or ShowerTablet, the button cannot be actuated or is not working.

When installing the mixer, the green retaining bracket was not removed from the valve. Dismantle the visible components and remove the bracket.

The seal between button and wall flange may not have been greased. Lightly grease the seal using silicone grease.
ShowerSelect: Can I adjust the flow rate on these products?
The water volume cannot be adjusted on ShowerSelect products. On the new Raindance Select hand showers you can choose between a soft or hard jet. A large number of significantly water-saving EcoSmart hand showers are available. When it comes to overhead showers, the key focus is generally on guaranteeing a pleasurable shower experience. The flow performance of the overhead showers is tailored accordingly.
The replacement handle for my concealed thermostat mixer is missing the mounting screw. How can I install the handle properly?

Since 2012, thermostat handles have been snap-on. The mounting screw is no longer necessary. Snap-on handles are simply clipped on and can be removed with a powerful tug whenever required.