Cookie Policy

Protecting our customers is at the heart of everything we do at Hansgrohe and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to improve your user experience on the website so we’d like to explain more about how and why we use them on this page.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by e-mails. They provide useful information to companies, help to facilitate your access to our website so as to improve your overall user experience. For example, you don't have to re-enter details each time you visit the website and the cookies also help to ensure that you only receive the most relevant information from us.

By accessing our website, you agree to the use of cookies on your device. Most browsers automatically accept cookies, but you can modify your browser setting to restrict, delete or disable cookies via your browser’s settings. However, this restrict the functions that you are able to carry out on our website. For more information about how to disable cookies, please go to the About cookies website.

We use two types of cookies on our websites:

• Session cookies, which are deleted after each visit.
• Persistent cookies, which remain in place throughout multiple visits to our sites.

All of these cookies are essential for using our websites successfully.

Session cookies are used by a server to store information about activities on our sites so that users can easily pick up where they left off on those sites. As a rule, websites don't have a "memory". Cookies tell the server what pages to show the user so the user doesn't have to remember or start navigating the site all over again. Cookies act as a sort of “bookmark” within our sites.

Persistent or tracking cookies are used to store user preferences so that your past user behaviour would help us to display the most relevant information to you. You can choose to modify the cookie via your browser’s setting.

Here’s a list of our essential cookies plus a brief description:

• hgr_downloadCount, HGR_downloadValues:
  These cookies store the status of your download list throughout the duration of your visit to our website.
• JSESSIONID:
  This cookie identifies you as a visitor when navigating between different pages, and stores specific characteristics and settings for displaying teasers etc. This cookie will be deleted automatically once you leave the website.
• cb-enabled:
  This cookie stores information indicating whether a visitor has opted to accept the cookie policy or not.
• hgr_:
  This cookie identifies you as a visitor when navigating between different pages and stores specific characteristics and settings with regard to the language selected and used, etc. This cookie will be deleted automatically once you leave the website.
• hgr_dl_id, hgr_preferences:
  This cookie stores the status of downloads throughout the duration of the visit to our website.
• mobileRedirect: true/false
  Set when redirecting a user from the desktop website to the mobile website, if the user opts to switch to the mobile website. If this cookie is set to true and the user calls up a desktop site again using the mobile device, then he/she is automatically forwarded to the mobile site without further prompting.
• desktopRedirect: true/false
  Set when redirecting a user from the mobile website to the desktop website, if the user opts to switch. If this cookie is set to true and the user calls up a mobile site again using a desktop browser, then he/she is automatically forwarded to the desktop site without further prompting.
• hansgrohe-cookie-session, hansgrohe-cookie-seen:
  These cookies are set when the user has seen the cookie information. These cookies are purely session cookies.
• hgrP:
  This cookie stores the session ID of the user and is required in order to be able to identify the user each time the site is accessed.
• ccuuid_{shopId}
  This cookie is required for sales tracking, to determine whether the purchase at an online shop is attributed by a forwarding of a Hansgrohe website. The cookie forwarding is only set when the selected online store participates in the transmission of sales. The Cookie collects the needed information in an anonymous way, so that no data could be concluded direct or indirect to the identity of a user.

We also use the following Google Analytics cookies:

• _ga, _dc_gtm_UA-xxxx-y (specific country codes):
  These cookies are used to collect statistical information about user behaviour, which we use to improve the website. These cookies collect information in an anonymous form, e.g. the number of visitors to the site, where visitors have come to the site from and which pages they visited. This information is stored beyond the end of the session and will be available at the next visit.

Tracking pixels for better website experience

We would like to inform you that we use tracking pixels to collect certain information, which we use to evaluate the results of our campaigns and the ways in which users interact with our content. Tracking pixels are invisible graphics that are activated as soon as a user visits our website. They can be recognised by browsers and end devices. No personal data is stored. We can use these technologies to analyse visits to our website and user behaviour so that targeted ads can be displayed on social media networks, for example. You can block these technologies by installing free plugins in your browser. 
 

• Facebook: Information on user behaviour is collected to optimise the advertising message. You can find more information by clicking on the following links: 
  Facebook, Lookalike Audiences 
  Facebook, Custom Audiences Terms
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•  Google Ads: We use advertising platforms such as Google to analyse usage behaviour. This enables us to show advertising media that are tailored to the personal needs of our users. You can find more information here: 
  Personalized advertising  
  Advertising guidelines

If a computer is used by multiple users, accepting or rejecting the use of cookies will affect all users of that computer.