Exposed installation tap: What could be the cause of leaky connections?
In order to compensate for differences in dimension, before installing the tap, please ensure that the S connections have been fitted free of tension and that the specified installation dimensions have been complied with. It is absolutely essential that you use the original seals; damaged seals must be replaced where necessary.
Electronic tap: How can I activate the tap cleaning mode without triggering the sensor so that the wash basin can be cleaned, for example?
Activation of the cleaning mode is described in the installation manual, which is enclosed with the product or can be downloaded from the electronic spare parts catalogue
Kitchen tap: Water is leaking from the pivot shaft. What could be the cause of this?
The tap's pivot shaft seals are soiled or damaged. The necessary assembly steps for replacing the seals can be found in the appropriate installation manual for the spare part. Make sure that the lip seals of the seal set are not too heavily greased.
Kitchen tap: I'm only getting low water flow from a model with pull-out spray head/pull-out spout. What can I do?
Between the pull-out hose and pull-out spray head there is a little filter screen, pushed into the pull-out hose connection fitting. Remove this using a sharp object, clean it and re-insert it.
Kitchen tap: The two jet types converge on the pull-out spray head. How can I solve this problem?
Replace the pull-out spray head. This cannot be repaired by customers. You will find the correct spare parts number for the pull-out spray head in the enclosed installation manual.
Kitchen tap: The swivel spout is leaky. What can I do?
If water leaks in the swivel area once the tap is turned on, the seals must be replaced in order to properly seal the swivel spout. Follow the instructions in the particular installation manual supplied for your model when replacing the seals. You can also access these in the spare parts catalogue
Kitchen tap: How can I move the Variarc sink unit tap with pull-out spray head if I need to open the window?
Hold the tap’s base set (NB: not the spout!), pull it upwards, and lay the tap down sideways on the worktop (on a cloth or similar).
Mixer ball technology: When servicing the mixer ball system, does the control ball need to be changed as well?
It is not necessary to change the stainless steel control ball. Any deposits can be removed from the ball easily, e.g. using a plastic cleaning fleece.
Open-vented water heater: Water drips from the tap during the heating process. What can I do?
Dripping water escapes via the spout so as to ensure that no excess pressure develops in the open-vented water heater during the heating process. This is physically necessary. It is not a product fault that justifies the replacement of the tap or a warranty claim.
Dripping: Water continues to run out of the tap or shower for a short time after use. What can I do?
When a tap or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the tap or a warranty claim
Diverter: This does not automatically return to its original position on the bathroom tap. What should I do?
The O-ring or the push rod of the diverter are either dirty or degreased. Both must be cleaned if necessary and lubricated with silicone grease.
Basin tap: Only a small amount of water is flowing through. What can I do?
A dirty aerator can cause low flow performance. This video
describes in detail how to clean the aerator.
Basin tap: Can I manipulate the exit angle of a hansgrohe tap's water jet?
hansgrohe offers the option of a swivelling standard aerator (article no.: 95400000) with M24x1 outer thread. With this, the water jet can be adjusted by approx. 8° all around. This video
demonstrates how to replace the existing aerator with this one and how it works.