Your questions – our answers
Here you will find helpful tips and answers to frequently asked questions for hansgrohe products, installation or even repairs. Select the category that you need below and view answers to the frequently asked questions.
The professional looks at each case individually
The information given here may not cover all individual cases. In this event, approach a sanitation professional in your area to assess your problem for the most appropriate solutions.
Do you have any further questions relating to products or technical issues? Contact us with your questions at hansgrohe. We look forward to hearing from you!
Activation of the cleaning mode is described in the installation manual, which is enclosed with the product or can be downloaded from the electronic spare parts catalogue.
The O-ring or the push rod of the diverter are either dirty or degreased. Both must be cleaned if necessary and lubricated with silicone grease.
Purchasing hansgrohe products
Is there somewhere I can test out the products without obligation?
At the hansgrohe Aquademie, we show you a cross-section of our current hansgrohe products and collections. Find out where else in your area you can test out and experience hansgrohe products here via the Showroom locator.
We guarantee the availability of spare parts for 15 years after the product in question has been discontinued.
Tile compensation: What is the purpose of the longish plastic disk that is included in the shower sets?
Not all bathrooms are fully tiled. As a result, in some cases it is necessary to offset the tile thickness. For bathrooms that are not fully tiled, the tile thickness can be offset with the tile compensation disk. The disk can be stacked if necessary.
Hand shower: Only a small amount of water is coming out compared to earlier. What can I do?
A dirty sealing screen can cause low flow performance. This video describes the cleaning process. The shower itself may also be calcified. This video demonstrates the correct procedure for descaling the shower.
Hand shower: Where on the bathtub should I install the holder?
The hand shower should be installed so that it can be reached without any problem. You should be able to wash your hair while sitting, without having to hold the hand shower.
Overhead shower: The gush spray is coming out of the shower unevenly. There is no longer an attractive spray pattern. What can I do?
Clean the opening for the gush spray, ideally using a plastic spatula. Turn on the water and pull the spatula right through the opening for the gush spray. Any particles that are dislodged will be immediately washed away.
Dripping: Water continues to run out of the tap or shower for a short time after use. What can I do?
When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty or guarantee claim.
Showerpipes: Can the riser pipe be shortened?
Depending on the model, riser pipes can be adapted on request to fit in with the room layout and shortened if necessary. In principle, round riser pipes can be shortened. You will find more information in the corresponding installation manual. Rectangular riser pipes come in various lengths. You will find the appropriate spare parts numbers for your product in the spare parts catalogue.
Sealing screen: What is the function of the seal or filter element between the shower hose and hand shower?
Sealing screens, which are included with each hand shower, cannot be replaced by normal seals. Otherwise dirt, which is filtered out in the filter screen, gets washed into the mechanics of the shower. This leads to the QuickClean cleaning function breaking down or the nozzles becoming clogged. This video demonstrates how to clean the sealing screen.
Unica'D: Can the replacement slide be installed even if you have an older shower rail?
Generally speaking, the replacement slide can be used with all Unica`D shower rails.
Showerpipe: How can I install this if the bathroom is not fully tiled? Is there a solution for this?
You can get a tile compensation disk for showerpipes, which gives 7 mm adjustment. You can find the appropriate article number in the relevant installation manual.
Cleaning and maintenance
We have compiled concise instructions on maintaining the sheen and function of hansgrohe products over the long term:
- Do not use any cleaning agents containing hydrochloric acid, formic acid, chlorine bleach or acetic acid, as these can cause significant damage
- Do not use any abrasive cleaning tools or devices such as unsuitable scouring agents or sponge scourers
- Clean using the prescribed cleaning agent dosage and with a maximum exposure time of 10 min.
- When spray cleaning, never spray the cleaning solution onto the hansgrohe products; instead, spray onto the cleaning cloth
- After cleaning, rinse sufficiently with clean water
Thermostatic mixers and valves
Concealed thermostatic mixer: The replacement handle is missing the mounting screw. How can I install the handle properly?
Where can I find the spare parts catalogue, dimensional drawings and installation manuals for the products?
Information about spare parts and technical publications such as dimensional drawings, installation manuals or service instructions can be found at Hansgrohe PRO – the website for our professional target groups. This website also offers a comprehensive product catalogue, bathroom planning information, tips and tricks for consultation, planning and installation and much more.
Where can I find information on suppliers and service providers?
All services and downloads for suppliers and service providers can be found in the Suppliers section of our corporate website www.hansgrohe-group.com. Among other aspects, you will find information about our purchasing organisation and quality management, downloads such as the guide for first sampling, our factory standards or framework conditions.
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