Frequently asked questions


This page contains helpful tips and answers to frequently asked questions about hansgrohe accessories. Select the question that you need below to view the answer.

My lotion dispenser is no longer dispensing lotion. What can I do?

If you have not used the dispenser for a while, the lotion may have dried out and gone hard in the pump. Clean the lotion dispenser pump by soaking it in hot water and then rinsing it out.
Authorised dealers

Locate showrooms of authorised dealers near you

For all enquiries:
For technical enquiries:
Showroom hotline:
6884 5060
Open Monday to Sunday | 11am to 8pm | Visits by appointment only | Last appointment at 7:30pm