Offering our customers the highest quality at all times is a fundamental part of the Hansgrohe company philosophy. That is why we offer first end customers (as defined below) a voluntary manufacturer’s guarantee on our products, regardless of any claims they may have against the seller. The conditions for the guarantee and details can be found in the guarantee conditions below.
Hansgrohe offers first end customers a manufacturer’s guarantee for hansgrohe products. This voluntary manufacturer’s guarantee is in addition to the statutory rights to which the first end customer is entitled to from the seller. Any further claims of the first end customer against Hansgrohe (e.g. based on any product liability) also remain unaffected (see Section VII below).
The "first end customer" is the person who was the first consumer to purchase the hansgrohe product directly from Hansgrohe or a Hansgrohe sales partner (in particular sanitation companies, dealers and DIY stores). The term "consumer" in this manufacturer’s guarantee means any natural person who has purchased the hansgrohe product for private use and has not purchased it to use it in the course of their commercial or self-employed professional activities (e.g. to resell it or install it for third parties).
This manufacturer’s guarantee only applies to the first end customer and is not transferable. If the hansgrohe product is resold by the first end customer, the guarantee is therefore not transferred to the purchaser, regardless of whether the purchaser is also a consumer.
Hansgrohe guarantees to the first end customer that the hansgrohe product purchased by the first end customer is free from material, manufacturing and design defects. The latest science and technology at the time of manufacture is the relevant standard in this regard.
The guarantee applies to all hansgrohe products, for a period of five years from the date of purchase by the first end customer, but for a maximum of six years from the date of manufacture. The hansgrohe products listed below are excluded – a separate period applies to these hansgrohe products:
|Article no.||Product Name||Guarantee Information|
|22422007||MoonWake Bowl 400/400 without tap hole and overflow||30 years|
|22413007||CubeStack Above counter basin 650/390 without tap hole and with overflow, SmartClean||30 years|
|22415007||CubeStack Wash bowl 500/460 with tap hole and ovrflow, SmartClean||30 years|
|22421007||MoonWake Above counter basin 760/390 without tap hole and with overflow||30 years|
|22414007||CubeStack Bowl 506/380 without tap hole and overflow, SmartClean||30 years|
The guarantee period shall not be extended as the result of services provided under this manufacturer’s guarantee, in particular it shall not be extended in the event of repair or replacement. In such cases, the guarantee period shall also not start again. This shall apply even if these guarantee conditions are enclosed with the replacement product; a new guarantee shall not thereby be established and the guarantee period shall not thereby start again.
Claims for the reimbursement of consequential loss and damage or on grounds of product liability shall only be valid in accordance with mandatory statutory provisions.
This manufacturer’s guarantee only applies to first end customers who have purchased the applicable product in a country in which Hansgrohe is represented by its own sales company or via a sales partner.
To make claims under this guarantee, the first end customer must notify Hansgrohe or the Hansgrohe sales partner from whom the first end customer purchased the hansgrohe product of the defect, in writing. Such notice of defect must be made within a period of two months from the date when the first end customer identified or should have identified the defect in the hansgrohe product, and in any case before the end of the guarantee period. It is the responsibility of the first end customer to prove that the guarantee period has not yet expired; such proof may be provided in particular by presenting the purchase receipt for the hansgrohe product.
The written notice of defect must contain the following:
The written notice of defect must be sent by email to email@example.com or via the contact form at https://www.hansgrohe.com.sg/contact. After receipt of the written notice of defect, Hansgrohe shall contact the sender within three working days. The product must not be removed before the end of this period and any instructions to the contrary. This does not apply if there is a risk of substantial damage or loss.
The claim under guarantee shall expire at the end of the guarantee period. If a claim has been made within the guarantee period in compliance with the above requirements, but Hansgrohe has not yet performed its obligations under the guarantee, the limitation period shall be suspended until Hansgrohe has performed its obligations under the guarantee.
The preconditions for claiming under this guarantee are professional installation of the affected hansgrohe product in accordance with the Hansgrohe installation manuals and generally accepted engineering practices (e.g. by a qualified tradesperson or authorised specialist) and use of the applicable hansgrohe product in accordance with the Hansgrohe instructions for use and installation manuals. This includes, but is not limited to (and depending on the product), inlet water pipes being properly flushed prior to the product’s installation or following building work, in accordance with the applicable standards, installation work complying with the diagrams enclosed with the hansgrohe product, and checks being done to ensure that the working pressure in the water mains complies with the technical specifications.
If Hansgrohe can prove or if there is an objectively justified suspicion that these preconditions have not been met, Hansgrohe may reject the claim under guarantee, unless the first end customer proves that the above preconditions have been met.
Any instructions for use and installation manuals and any other technical instructions are provided with each hansgrohe product and are available at www.hansgrohe.com.sg.
This manufacturer’s guarantee does not give rise to any claims in the event of:
This manufacturer’s guarantee does not cover the following:
In the event of a claim under guarantee in accordance with Sections I. to IV., Hansgrohe shall provide the manufacturer’s guarantee by: 1) repairing the affected hansgrohe product or supplying the necessary replacement parts; 2) replacing the product; or 3) refunding the purchase price to the first end customer, at its own discretion and in accordance with the following provisions.
If the customer gives notice of a defect under guarantee, but the preconditions for a claim under this manufacturer’s guarantee are not met, the costs incurred from shipping or transporting the product shall be borne by the first end customer. The first end customer must also bear the costs, including any labour costs, incurred by Hansgrohe for any de-installation, inspection or return transport of the product.
If the first end customer, after being informed that the terms of the guarantee are not met and of the estimated cost of the repair, nonetheless wants the repair to be carried out, the first end customer must pay the costs of spare parts and labour.
If the hansgrohe product did not already have the defect in question at the time of delivery, Hansgrohe shall decide on a case-by-case basis whether the defect should be rectified as a gesture of goodwill. In such cases, the first end customer shall not have any legal right to rectification of the defect.
In addition to the rights under this voluntary manufacturer’s guarantee, the first end customer is entitled to statutory rights without restriction.
In particular, this manufacturer’s guarantee does not affect any further statutory or contractual rights (in particular warranty rights) that the first end customer may have against the hansgrohe sales partner from whom the first end customer has purchased the hansgrohe product.
The statutory rights of the first end customer against Hansgrohe are similarly not limited or replaced by the guarantee. This applies in particular to mandatory statutory liability provisions under the German Product Liability Act or any liability in tort borne by Hansgrohe.
The rights of the first end customer shall continue to apply regardless of any claim under the guarantee and assertion of rights under the guarantee by the first end customer.
Hansgrohe Pte Ltd
69 Mohamed Sultan Road